Every February, Canadians celebrate Black History Month which consists of festivities and events to honor the legacy of Black Canadians and their communities. The theme for 2022 Black History Month is: ‘February and Forever: Celebrating Black History today and every day,’ which focuses on the daily contributions that Black Canadians make to Canada.

I am a big fan of farm-to-table or farm to fork. I believe in food security, proximity, self-reliance, and sustainability. It is important for us to have a healthy relationship with food. Food is important for us as human beings.

A family that eats together stays together. Eating together allows conversations to happen, it sets a routine, it helps with assigning tasks and allows parents to influence what their children eat. I have known Michelle Marshall for more than a quarter-century. I am proud when my friends do well. Michelle Marshall has raised 5 children, continues to work full time, and runs an amazing catering business. I want to know a little bit more about her and her philosophy. I strongly recommend her for any of your parties.

Michelle, an honor to have a chef, mother, wife, and a woman of faith on my blog. Tell my audience something important about you?

I love listening to people’s stories, especially over a great meal. I also love rainstorms.

What inspired you to become a chef?

To be honest for a long time I did not consider myself a chef. That is a title that others have given me for the work I have done. My first choice of career was to become a psychologist, but at the time my family couldn’t afford that education. Instead, I went to school for Culinary Management because I really enjoyed cooking. I cook because that is my expression of love and care for others.

Name three ingredients you consciously avoid or eliminate even when the recipe calls for it?

Margarine, all vegetable oils, and flour. These ingredients each cause inflammatory responses in the body, and there are natural health-supporting alternatives.

Name three things you have to use in most recipes?

Coconut oil, scotch bonnet pepper, and lemon zest (and juice). A heart-healthy fat; flavor and fire; and that added ingredient to brighten up the flavors in most dishes.

How important is eating meals together as a family to you?

Eating together as a family is a key to helping us stay connected. Our meal times are very loud with lots of teasing and joking. The challenge that we face is making time with all our different schedules. But we are fighting to make it happen as often as we can.

What are your favorite regional cuisines or specific foods?

Indian food certainly, followed by Hakka. The love and care that go into Indian food flavors are beautiful. Similarly, the combination of Indian and Chinese influences in Hakka is addictive.

I should also mention that I love Caribbean food – especially Jamaican food because of my roots.

Over the years, I have catered events that have required me to prepare Ukrainian, Korean, Chinese, Canadian, Trinidadian, Jamaican, Portuguese, Italian Greek, and Ecuadorean dishes for very discerning audiences.

One of my new pursuits is to learn traditional cultural dishes from various elders. This summer I had a great education in Indian cooking from a mother and daughter team. I recently blogged about that exciting experience. 

If you could have any four people, from anywhere over for dinner, who would they be and why?

Firstly, my Grandmother has passed. She was the best cook and the kindest person.

Maya Angelou, because I would love to cook with – and listen to – her.

Michelle Obama, because she is a great mother and I would love to learn from her.

Nelson Mandela, because of his humility and forgiveness of others were so inspiring.

If you could just banish any one food, from the earth, what would it be?

I would banish hydrogenated fats because they have no redeeming nutritional qualities. They mainly exist because factory-produced foods require cheap fats to extend their shelf-life.

What’s the one superpower wish you had?

The ability to heal.  Of course, that would lead to lineups around the corner and very little sleep. I have also always wanted to be able to sing well.

I have been dying to ask you this one question. How did you manage five kids in the home?

I would like to say that we are super-organized and it is easy, but the truth is that it is really hard to meet the ever-changing needs of 5 very different people. We do our best, but the pressures of raising children in the digital age (where everything is available to them on their cell phones) is challenging. We try to be vigilant, present, and open with our kids. On the practical side, they all have their responsibilities around the house, and everyone cooks and can help with meals. That helps a great deal with the daily tasks because both my husband and I work full-time. We are grateful for the 5 beautiful souls that we have gotten to grow alongside for the past 18 years.

I want you to give my audience three tips on how to be a great loving mother, an awesome humble wife, how to cook a quick meal for a family?

My new goals, because they have changed over the years, are to learn to give unconditional respect, communicate openly (even if I have to write in a journal to get my thoughts across), and seek ways to be lovely to my husband.

3 quick meal tips:

• Start with what you have
• Reinvent leftovers
• Use fresh vegetables, not meat, as the star of your meal

How did you have time for yourself?

Time for myself is best spent in the company of good friends. Whether it is a walk or a cup of tea, being with people who I love fills up my emotional cup.

What was your greatest failure and what did you learn from that?

My greatest failure has always been trying to be what people want me to be, instead of being who I really am. No one wins in those situations. People deserve the choice to love me for who I am, rather than the person I think they want me to be.

Walk me through something challenging you have been through in life and what did you do to overcome it and thrive on the other side of the tunnel?

18 months ago, my father-in-law had a life-altering stroke. During his recovery, I felt helpless to do anything to support both him and my mother-in-law. Calling to check in on them, or suggesting snow removal services wasn’t enough.

At that time, I started to explore the healing properties of food. That began my journey into the field of culinary nutrition. With the support and encouragement of my husband I researched and signed up for an intensive culinary nutrition course. In the 18 months since my father-in-law’s stroke, we have moved them into a condo from their home of 35 years, and I have gone back to (and finished) school. We then renovated our home and moved 3 times in 6 weeks. That renovation was to allow me to teach culinary nutrition cooking classes. I will also be doing catering from the new space with a focus on using whole foods to promote better health.

The learning curve to begin this new endeavor is huge, but it has been worth it. What once was a situation that felt hopeless is now filled with possibilities. I can now help people to find food solutions for their health challenges.

Although I have been in the food industry for decades, coming through this challenging period is the story behind Michelle Marshall’s Food Solutions.

If I want you to cater to 20 guests who are vegans, have allergies, and are on the Atkins diet, can you pull it off for me?

[Laughs] Admittedly, you might want to have them over on separate nights! Yes, I can pull it off, but that dinner party would be a tough one. The vegans might be offended by all the meat the Atkins guests are eating, and nuts would be out of the question if some guests are allergic.

Personally, I would start by excluding everything that causes an allergic reaction, and then find out what foods people love. It would probably be a vegan menu, but it certainly can be done.

We have covered food; the family now let’s talk about faith. I believe we need more unconditional love in this world and less judgment. Do we have something in common?

Unconditional love in practice is a beautiful thing. We all need it, but it is hard to give. It is the one thing that is able to cross every boundary and bring peace both to the giver and the receiver.

Forgiveness and gratitude go a long way in this life and being joyful. Please comment?

Forgiveness frees us from the bondage that is always threatening to enslave us. Around every corner, hate is trying to grab a hold of us, but forgiveness is freedom.

At the heart of every truly joyful soul is gratitude. The amazing thing is that gratitude goes beyond our circumstances and sees the beauty in even the smallest kindnesses and gestures.

Peace, patience, kindness, gentleness, compassion…. universal qualities. What does your faith say about these things?

My faith says that peace, patience, kindness, gentleness are all attributes of love. Not a feeling, but actions that we take into our daily lives to protect our hearts – and the hearts of those we encounter. Love is a choice we make to treat others as we would desire to be treated.

The post Michelle Marshall: Chef listening to People’s Stories appeared first on Four Columns of a Balanced Life.

Janak Bhawnani, Vice President of Operations at Easton Group of Hotels talks about the hotel business and what to look for when you eat in a restaurant.

Janak, whenever I ask you about the hotel business, you tell me you are in the business of hotels not in the hotel business please explain?

At hotel school, it was all about being the maître d’maison, giving service, treating guests with care. It was never driven by the bottom line, but about guest satisfaction first and money second.   In the past, hotels were owned by the brands or by families that were proud to own the assets and they passed on the know-how and reputation from one generation to another.

Today, we have schools teaching students the “business” of hotels earning them the BBA & MBA designations.  It is all driven by the institutionalization of our trade. More and more REITs and pension funds are buying up the assets and are keeping them for a shorter period of time only to extract value and then sell to the next highest bidder.  The Joie the Vivre, maitre d’maison concept is less existent as it is all driven by the bottom line.

At your hotel you run a big food and beverage department, how important is food to your business?

Food is a very important component of our business at my current hotel. We are a big box; convention hotel and the food is about 30% of our overall revenues.  With people becoming world travelers, it is important that we cater to varying palates, hence our offering has to be geared seasonally to inspire our guests to dine with us consistently and use our catering facilities regularly.

As you enter your fourth decade in hospitality how has food changed?

Food is no longer just for eating and surviving.  It is now an experience! Chefs today are getting younger and more experimental.  We have a huge number of restaurants that serve “inspired”, “fusion” or “trendy” cuisine from around the globe. With human movement around the world increasing, so has the dynamism in the culinary world.  Gen X and the millenniums are so well-traveled and well versed with food and are internet savvy that they can make or break a restaurant’s reputation.

When you design a menu and source food do you keep local purveyors in mind?

Absolutely! We think global but also use most local purveyors. This is to keep the local economy strong. It also helps with consistency & freshness.  Examples: – tomatoes from Leamington, meat from Bruce County, foods and fruits from Foodland Ontario.

Fads come and go in food, what is something that will always be consistent?

I strongly believe that good quality fresh comfort food will always be in demand. In this part of the world, steak, salad, Chinese food, pizzas, and pasta will always remain in demand.

As a GM what do you eat daily to stay healthy and have the energy to work the long hours?

I eat a small breakfast of coffee and whole-wheat toast, a cup of soup and salad or a sandwich for lunch and an early dinner freshly prepared by my wife keeps me going for a 12-14-hour day.

You have bought and sold a few restaurants, what are the advantage of a franchise rather than starting on your own?

A franchise has a higher success rate as it is a proven system. They train you about the product, marketing, how to deal with staff, other aspects of their daily activities and give ongoing support to the business for success.

Franchises bring brand awareness with their names from day one. The customer knows what they are getting which will help increase sales. By buying a franchise, you are actually buying a turnkey business that is ready and waiting for you to start. Negatives are:  Fees for buying the franchise and ongoing fees that you need to pay to a franchiser. The entrance fees are usually very high and there are fixed costs every month/year for using the brand name. Also, you have no freedom to change the product line, the decoration of the store or anything else in a franchise system. It is very restrictive and you need to follow certain rules in order to protect your franchise license.

To start one’s own, you need innovation and creativity. Do it if you are a highly creative person full of different ideas and you want to make these ideas a reality. This will allow you professional freedom and growth. When you have your own business, you can work anytime you want. Also, depending on your business, you can work anywhere you want. You don’t need to report to other people.

Be careful of a higher failure rate, unfortunately, startups have a higher failure rate compared to franchise businesses. One in four fails within their first year, half of the remaining fail within five years and approximately 30 percent of the remaining in the last ten years. Therefore, it is very risky to launch a startup.

How you find balance with your job and your family?

Over the years I have learned that both have to be in harmony to be successful. I as a rule do not talk about work with family and family at work. This helps me focus and make sure that I give 100% to each. Also, I use my outlook calendar to its fullest as I schedule my days and try not to change so that I do not miss any milestones in both.

One of my readers wants to know what to look for in a restaurant when they go out to eat?

When trying new restaurants look for harmony; in the décor, ambiance, service, food quality, presentation and of course imagination of the chef. Did it deliver what it promised!

Photo Credits: Kristian Angelo Nick Fewings Elle Hughes bantersnaps Monika Grabkowska Eugene Stephanie McCabe Alessandro Cavestro

The post What to Look for in a Restaurant When You Go Out to Eat appeared first on Four Columns of a Balanced Life.

Introduction

After the COVID restrictions are lifted, we will all be dining out more often. I have outlined a few rules that will help you have an amazing restaurant experience.

Customer service is the main ingredient of an amazing restaurant experience. As customers, we expect the service to be friendly, personalized, be given suggestions based on our preferences, amazing food, out of this world presentation, dynamic ambiance, and great decor. However, as a customer, if you follow these strategies you will have a killer restaurant experience no matter what happens.

Make a reservation

A restaurant plans staffing, food preparation and everything else based on reservations. If you show up on a busy night without a reservation, chances are you will not get a seat. If you make a reservation and do not want to go, please cancel the reservation. Through reservations, the workflow is managed more efficiently and you get better service.

Check the menu online before visiting

It is important to check the menu online. In other words, you know if it has gluten-free, vegan, vegetarian or other options. As a result, you do not spend a whole bunch of time looking at the menu and are not sure what you want.

Be on time

Arrive on time. The manager has scheduled the reservations so that the service and kitchen have enough time to give you the best service.

The waiter is not your servant

It is important to know that the waiter is not there to meet your every whim and fancy. The waiter is there to make sure you have a great dining experience. Treat them with respect and you will get great service.

Go with a positive attitude

This is the most important aspect of going to a restaurant. Be positive. Go out there to have fun. Therefore, if you are looking to fill your Yelp or Trip Advisor review, you will not have a great experience. Do not go to the restaurant to take out your frustration on the waiter.

Do not ask to change the food

The menu is designed by the chef for maximum flavor. Do not ask to change the dish completely. Some modifications might be possible.

Spend money

Never go to a restaurant and be a scrooge. You see if a waiter is working from 5 to 9 pm, he is depending on having a guest from 5 to 7 and another from 7 to 9. Waiters work for tips. Waiters make below minimum wages. As a result, if you are just having a drink or a slight snack go to the bar instead.

If there is an issue let the server know

It is possible that many things can go wrong. If the food was not good or something is wrong, let the server know right away. The issue can be resolved. You will probably not be charged for the food, get a discount, get a free dessert or get a gift certificate for your next visit. But please do communicate.

The server and chef are human

The chef and waiter are human. Most chefs work sixty to eighty-hour weeks. The waiter is on his feet for eight hours and has probably not had a meal. Be patient, kind, gentle and considerate.

Tip well

I recommend fifteen percent to start with. The waiter has to give anywhere from five to seven percent of the total bill to the back house to be shared. Remember, waiters have good memories. Tip them well and they will go a mile to make your restaurant experience amazing.

Enjoy your visit to the restaurant, follow these strategies and you will have an amazing restaurant experience.

Photo Credits: Mojo Jojo  Louis Hansel  Persnickety Prints  Brooke Cagle Sasha • Stories Pablo Merchán Montes Adam Jaime Clay Banks Priscilla Du Preez Jonathan Borba Crew

The post 10 Strategies to a Killer Restaurant Experience appeared first on Four Columns of a Balanced Life.

Ravi  Chandran has 35 years of extensive experience in Europe and the Middle East in the hospitality industry, executing multiple start-ups, creating new concepts, and leading multi-brand operations and has spearheaded 24 food & beverage brands, turned around loss-making businesses, restructured acquired businesses, and sustained success through new business model innovation.

Ravi Chandran currently leads Liwa Minor based in the UAE, and operates The Coffee Club for the MENA region, an All Day Dining Café from Australia with 18 outlets in operation in the UAE and one each to open in KSA and Qatar in 2018. Since joining in August 2016, Ravi Chandran has set the strategic direction for the MENA region for The Coffee Club brand with a steadfast and robust roll-out plan of 100+ outlets to be opened in the Middle East in the next five years, along with entry to five new markets. Ravi is also working on expanding the company’s portfolio with plans to make an acquisition of an existing F&B concept and franchise an International F&B brand as part of its growth strategy.

Ravi Chandran graduated with a GMP from Harvard Business School, USA, and also holds an MBA from the University of Bradford, UK, and a Diploma in Hotel Management from Les Roches, Switzerland.

Ravi, a pleasure to have you doing this. Please tell me a little about yourself.

I was born in Qatar. I studied in Qatar, India, Switzerland, the UK, and the US. I have worked in Switzerland and am presently working in the Middle East.  I have traveled to 54 countries, and this has made me a global citizen and has shaped my personality. I believe in living in peace and harmony. I live in this vibrant city of Dubai in the United Arab Emirates and have enjoyed every moment of my 28 years here and at the same time staying truly Indian.

What does your job as a CEO with Liwa Minor entail?

Liwa is a UAE based company in a joint venture with the Minor group of Thailand and hence Liwa Minor. It is the Master Franchise for a café called The Coffee Club. I lead my talented team and my job entails following the vision of the founders, strategically grow and expand the brand in the region, and to be the most preferred All-Day Dining Café in the region and we are on track to achieve it. 

Congrats. Tell me a little bit about The Coffee Club and how it plays a role in the UAE?

We are the Master franchise in the Middle East and North Africa for The Coffee Club, a 28-year-old Australian All-Day Dining Café. In four years, we have opened 23 outlets in UAE, 1 in Qatar, and 1 KSA and continue to grow to 100+ outlets in the Middle East region. The Coffee Club competes on two categories and that is our unique selling proposition, with premium coffee we compete with the likes of Starbucks, Costa, and Caffe Nero and with the food we compete with Paul Café, Shakespeare & Co and Café Bateel, the latter two being homegrown all-day dining cafes. We are a lifestyle café where people come to have good food, great service, and excellent coffee in a relaxed atmosphere which is our brand promise.

Dubai is the Mecca of food. What are some exciting trends?

Dubai is now one of the leading food capitals of the world, along with San Francisco, New York, London, Paris, Singapore, and Melbourne. Every top brand and every Top Chef have set up shop in Dubai. Dubai leads the way in being the entry for global brands in the region, especially with a cosmopolitan population comprising of 210 nationalities and 15 million tourists every year. The trend today has totally changed. The leading chains and leading names are taking a back step. The homegrown local brands, created and opened by Dubai residents, especially by UAE nationals and particularly by young and talented UAE national women, who have been bold, creative and innovative in their café designs and concepts, and food and beverage creations from food trucks to café’s and restaurants, they are ruling the roost and particularly supported by their fellow citizens. Dubai is also gearing more towards healthy food, street food, regional cuisines, and home delivery has taken over in-premise dining with the majority of the population being young and using smartphone technology to order food. 

Do chefs keep this trend in mind or keep the consumer in mind when designing food?

It is always the balance of what trends arise from the West and can be introduced to the market and what the customers are looking for, as the people of this multinational Multicultural city are adventurous in exploring new food concepts, new cuisines and today’s food has to be instagramable, delivery friendly and above all wallet-friendly in a soft economy. Chefs today work with fresher ingredients, new spices, and herbs that were never used before, organic food, local produce, and apply sustainable practices.

What are some disruptions in the restaurant business?

Technology has been changing consumer behavior and home delivery has disrupted the in-dining experience.  Food concepts with the best experiences will survive the ever-growing competition.  Convenience stores like 7-11, selling hot and cold food are gaining popularity as consumers look for value and convenience whether they are at work or driving around. At the end of the day. whatever the latest technology and AI one can have in their restaurant, what will make a restaurant successful will be the core basics – quality and consistency of food.

How do you stay balanced with your hectic schedule?

I always used to ask my former boss, the head of a large organization, why he is the last person to leave work, and why he also worked on a weekend being the big boss. He said when you reach the top you will know, you will be alone, you won’t like it at times, but it’s the challenge and accomplishments that will keep you going. How true it was!! I wake up at 5 am every day and read a book on management or self-development for 30 minutes and go to the gym and head to work. I need to keep very fit and fully energized to face the day dealing with various people, meetings, and issues and one needs to be physically and mentally fit. Evenings I relax at home watching the news, reading newspapers, cooking something light and try and sleep early.

You run marathons, how important is food to your regimen?

I was an athlete in my school and college days and 40 years later still continue to run and cycle. I do 5 K and 10 K runs every year and train for it. I also do the 92 K cycling challenge. Food plays an important, even though I run a food business, I tend not to eat outside and cook my own food. I am disciplined in my eating habits, avoiding sugar and flour, and eat more vegetables, fruits, chicken and fish, avoiding red meat, junk food, and sugary beverages and eat 5 small portions a day. My cheat day is on the weekend.

Name me three of your favorite restaurants in Dubai?

I am not a fan of celebrity chef restaurants and over-priced glamorous concepts. I love to eat authentic national cuisines and regional cuisines and my favorites are Al Hallab for Lebanese Cuisine, Sri Krishna Sweets for South Indian cuisine, Sultan Baba Iskander for Turkish Cuisine.

How does faith finance family and food help you stay grounded?

Finance – 18 years ago I got into charity work and I learned money can’t buy you health and happiness, and one needs only a certain amount of money to live a comfortable lifestyle with no excess. Savings are my strength to help me for the rainy day.

Family – In every 10 years of your life, some family member is more important and some do not care enough, and when we reach 40’s and 50’s suddenly we love and care for our parent’s more than ever, especially when I lost my mother at 59 and realized I never spent much time with her and now I spend more time with my dad at 84. That’s the circle of life.

Food – I have already written. I believe in the words: Eat Sensibly and Exercise Regularly. Apart from that running a Healthy Meal business 8 years ago as General Manager, opened my eyes to eating healthy and controlling my portion size which is often neglected.

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